1. 14-day money-back guarantee
If Nook Pro isn't right for you, request a full refund within 14 days of your purchase or renewal date - no reason required, no forms to fill out beyond a quick email. This applies to your first purchase and to any subsequent renewal charge.
2. What's covered
| Situation | Eligible? |
|---|---|
| First-time Nook Pro purchase, within 14 days | Yes - full refund |
| Monthly or yearly renewal charge, within 14 days of that charge | Yes - full refund |
| Accidental duplicate charge or billing error | Yes - full refund, any time |
| Refund requested after 14 days from the relevant charge | Reviewed case-by-case |
| The free 30-day trial itself | N/A - no payment is taken during the trial |
3. How to request a refund
- Email hello@nooktab.com from the address you purchased with, including your order or subscription ID if you have it.
- We reply within 1-2 business days and process approved refunds immediately.
- Refunds are returned to your original payment method and typically appear within 5-10 business days, depending on your bank or card issuer.
4. Cancelling vs. refunding
Cancelling your subscription simply stops future renewals - your Pro access continues until the end of the period you already paid for, and no refund is issued for that remaining time unless it falls within the 14-day window above. You can cancel anytime from your account billing settings or by emailing us.
5. Store and processor purchases
If you purchased through the Chrome Web Store, Google Play, or another third-party store, that store's refund policy and timelines may apply alongside ours. We're happy to help either way - contact us and we'll point you in the right direction or handle it directly.
6. Free trial
The 30-day free trial requires no payment details, so there's nothing to refund during that period. If you choose not to subscribe afterward, Pro features simply lock and your local data stays untouched on your device.
7. Non-refundable situations
We reserve the right to decline refund requests in cases of suspected abuse, such as repeated purchase-and-refund cycles clearly intended to access Pro features for free. This is rare and always reviewed by a real person, not an automated system.
8. Changes to this policy
We may update this policy as our plans or payment processors change. We'll revise the date above whenever we do. The policy in effect at the time of your purchase is the one that applies to it.
9. Contact
Questions about a charge or a refund? Email hello@nooktab.com - we're a small team and read every message ourselves.